What role does the IT department play with the emergence of new IT services?
In 87% of the cases there is a relationship between the IT department and business entities in an organisation.
35% consider the operation of their IT departments in their organisation as “Service Centric”.
Revealed at the annual conference of the itSMF in Paris, November 26, 2013, our survey analyses the relationship between IT and business in European organisations. We evaluated the maturity of the current IT – business relationship and we project the future taking into account the rise of new usages and IT technologies.
- Introducing our maturity grid of the IT-business relationship
- What maturity do the European companies have?
- What is the impact of new technologies and usages?
- What are the conclusions and lessons learned?
- Our convictions
