Buzzwords are attention grabbing, and many would feel that consultancies throw this Jargon around to impress clients without bringing value. To me, as a professional with Business Analysis and Business Process Engineering background, Digital Transformation is more than just a buzzword, it adds great value to BPR and brings new tools to the game so we can help our clients achieve greater heights in their business excellence.
The diagram below summarizes the value digital transformation brings to Traditional BPR and the way processes and services are designed.
The final value is materialized on two levels; internally, it is materialized in leaner and more efficient environments. And externally, Its translated to better Customer Engagement.