REPSOL is an integrated global energy company with a broad sector experience.
Repsol carries out Upsteam activities, which include exploration and production of hydrocarbons, as well as Downstream activities such as refining.
They are European leaders in this sector thanks to their products and services, which meet the highest quality and safety processes.
REPSOL uses Remedy to manage its internal services (room bookings, internal messaging, parking). All of REPSOL’s employees can access these applications; this includes thousands of employees, with about 6000 in Madrid only.
Devoteam’s goal was to make these applications accessible in mobility, therefore enabling internal teams to work more efficiently. This service’s adoption ensures downtime reduction, as services can be managed from a smartphone or tablet.
What did we solve?
Devoteam guided REPSOL in transforming its Service Desk with mobility. The project has had a major internal impact and has generated the development of new apps, dedicated to other business departments.
Today, REPSOL is providing its employees with new mobility features, such as giving them access to their catalogue of services.
The project’s ROI has turned positive in less than a year.
- Reduction of common task execution time
- Improved SLAs
- Productivity improvement
- Improved services visibility
- Accessible and easy-to-use application